NO REFUNDS will be done for an “in case of emergency” matter, the only refund or exchange we will do is for an incorrect size which is provided and/or exchange can be done if the shoes are damaged in any way.Unfortunately, we cannot process a return unless the products are damaged on our behalf.Returns and or exchanges are only accepted within 7 days of order creation..za reserves the right to hold the Consumer Liable for delivery charges in the event of one or more of the above circumstances being the reason for the return of the goods.Where the goods have been damaged by Force Majeure, or an act of God such as inclement weather, natural disaster, power failure, electrical surges or circumstances outside of .za’s control.Where the goods have been willfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.All consumable food items which are purchased constitute a non-returnable product due to Health reasons.Exchanges on electrical products that have been used, tested or are otherwise are not defective.Earrings, including studs, piercings, hairpieces, attachments and other personal body items due to health and safety considerations.Food and drink products may not be returned Goods that may pose a health or safety hazard if returned or reused.Goods that have been specifically ordered for the Consumer and are not in ordinary stock.Goods that have been personalized or custom made.Underwear, sleepwear, Swimwear or lingerie.Where the goods fall into one of the following categories:.Where the goods have been purchased from other retailers and not .za.Where the goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.The Consumer Protection Act (CPA) specifically excludes ‘buyer’s remorse’ and .za reserves the right to reject returns that are sought because the Consumer has ‘changed his mind’ or no longer wants the item after the purchase has been made.Once the stock has been returned and a refund has been accepted by .za, payment of the refunded amount shall be made into the user or consumer’s account 7 to 14 days from the date of approval of that refund.Any such return shall only be accepted if the goods are in their original packaging, all tags are still attached, unused and sealed in original box the Consumer is able to provide a valid, dated proof of purchase. Returns shall be processed for goods purchased from .za via the Website or Online Platform within 5 days of purchase, and which fall within the “cooling off” period in terms of the Consumer Protection Act (CPA).Ordinary wear and tear are specifically excluded. Materially defective here excludes minor scratches, dents, marks or defects which do not affect the usage or enjoyment of the goods.
A full refund where the goods are found to be materially defective due to a manufacturing fault or defective batch of goods OR.Materially defective means that the goods are not suitable for the purposes for which they are made or designed and that the defect affects the usage of the item. .za reserves the right to inspect the goods once they have been returned, which inspection may take up to 10 working days, before offering the Consumer recourse on the matter, which may include, but is not limited to: Where the goods sold are materially defective.An example of this is where a user orders goods and receives goods that are substantially different from what was ordered. .za will then have the incorrect goods picked up and the correct goods delivered at no charge to the consumer. Where goods have been incorrectly supplied.THE ACT PERMITS RETURNS WITHIN THE FIRST 6 MONTHS IN THE FOLLOWING CIRCUMSTANCES:
Returns can only be done within 7-14 working days of order. While .za makes every effort to accommodate its users, consumers, and retailers, our Returns Policy has to be one that is both reasonable and in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended. For hygiene reasons, we cannot offer refunds on underwear & swimwear, unless the items have visible manufacturing defects.Your items(s) should be in their original packaging Items(s) must be returned with all of the tags and intact.Items(s) must be returned to our warehouse in good condition within 7 days of Invoice.OEM IT WILL ACCEPT RETURNS: To return a product or multiple products send an email to Please note: We deliver our products in 2 to 3 working days.